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Chris Hunter
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• Cornerstone
PowerPoint Presentations
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Dealing with Customer Complaints
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Delegation
Thoughts
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The
Ins and Outs of Business Banking and Borrowing
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The
Ins and Outs of Filing Business
Records
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Thoughts
Worth Pondering
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Bank
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Customer Service
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Customer Complaints
• Keeping
Customers When Things Go Wrong
• Even
Negative Feedback can be Valuable
• Turn
Customer Complaints Into More Sales
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Customer Relationship Management
• Are
You Making the Most of Your Customer Database?
• Avoid
the Four Perils of CRM
• CRM
Explained
• CRM
- The Comeback King
• Do
You Need CRM?
• The Four Phases of CRM
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Customer Satisfaction
• 6
Ways to Get Customer Feedback
• 7
Things to Never Tell Your Customers
• 10 Ways to Improve Your Client Relationships
• Can You Create Customers for Life?
• Customer
Advisory Boards: Everyone Wins
• Customer
Loyalty -- A New Look
• Customer
Loyalty -- Why Now More Than Ever Focus On What We Have?
• Customer
Loyalty Programs Can Be Valuable for Small Businesses
• Customer
Loyalty Programs for Small Companies
• Customer
Satisfaction -- A Matter of Survival
• Customer
Satisfaction Improvement Program Process Diagram
• Danger
Signals from Your Customers
• Employee Suggestion - Customer Service
Improvement Card from Kroger Grocery
• Employee - Customer Suggestion Idea Card from
San Juan Regional Medical Center
• How
to Get Your Customers to Say WOW!
• Keeping
Satisfied & Profitable Customers
• Kroger Grocery's Play-by-Play Brochure to Keep
Customers Coming Back
• What
a Business Can Learn from Its Customers
• Your
Business Is On Trial and the Judge is Your Customer
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Customer Service Strategies
• Audit
Your Customer Service Standards
• Can
You Deliver Customer Service Via E-Mail?
• Create
Your Own Customer Service Strategy
• Customer
Service Needs Assessment Form
• Customer
Services Standards -- It's What Customers Want
• Don't
Let Customer Service Be Your Downfall
• For
Openers -- 5 Greetings that Boost Sales to Walk-in Visitors
• Instilling
a Customer-Driven Culture
• Margaritas
or Lemonade? Great Customer Service is About Small Details
• Mystery Shopper Sample Form - Ice Cream Store
• Phrases
that Pay: Simple Statements that Increase Your Perceived Value
• Providing
Quality Customer Service is a Key for Success
• Reaching
Out to Clients Pays Dividends
• The Time for Customer Alignment is Now.
Is Your Company Ready?
• Your
Business Is On Trial and the Judge is Your Customer
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General
• 12
Sure-Fire Steps to Improve Retail Sales
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What to
Do When You Lose a Major Client
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Guarantees
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Guaranteed
Growth -- The Power of Keeping Your Word to Customers
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Image
• Apparel
Perils: Dress for Success Isn't so Cut and Dried Anymore
• Business
Cards: Design to Convey the Right Message
• Your
Business Card -- In Wallets or Wastebaskets?
• Creating
the Right Atmosphere for Your Customers
• Designing
for Graphic Identity
• First
Impressions Count: Add Them Up
• Make
Your First Impression a Good One
• The
Shocking Truth About Your Image -- 4 Reasons Customers May Not Like
You
• What's
In A Name? Possibly Your Entire Image.
• Your
Image Needs Constant Attention
•
Listening Skills
• Listen
and Earn
• Teaching
Customer Service Reps the Art of Listening
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Telephone Skills
• Do
You Have a Moment -- Five Words to Save a Lead
• Phone Answering Tips to Win Business
• Test
Your Telephone Effectiveness
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Entrepreneurship
• Business Plans
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Business
Plan Basics
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Business
Plan Maintenance
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The Fine
Art Of Writing A Business Plan
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Trend
Analysis For Business Planning
• Buying A Business
•
Buying
A Business Or Its Assets
• Buying,
Valuing, And Selling Your Business -- A Glossary
•
Buying
A Small Company Requires Some Patience
• Due Diligence Explained
•
How Much
Is That Business Really Worth?
•
Making
A Clean Break When Buying A Firm
•
Moving
On? Options For The Departing Business Owner
• Company Structures
• Choosing Between a Corporation and an LLC
• Frequently Asked Questions Related to LLCs
• Three Dumbest LLC Formation Mistakes
• What is the Difference Between an LLC and S-Corp?
•
What Legal
Form Is Best For Your Business
• Family Businesses
• Defining the Family Business
•
A Family
Business Council Helps Drive the Family Business
• Grooming the Successor in a Family Business
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Hiring the
Family in the Family Business
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It's All About Objectivity -- An Advisory
Board Can Help
•
Next in Line for the Family
Business
•
Passing
Along The Family Business
•
Transferring Control in a Family Business
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Transitioning Between Generations
• Working with Family in the Family Owned Business
• Franchising
•
10 Common
Mistakes Of Prospective Franchisees
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Franchising Offers Downturn Opportunities
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Is Buying
a Franchised Business Right for You?
•
Is Franchising
For You? Questions To Ask Yourself Before Taking The Plunge
• General
•
10 Mistakes
That Can Cost Your Business
•
11 Ways
To Pump Up Productivity
•
Attitude
And The Entrepreneur
•
Attitude
Matters When It Comes To Success
•
Can You See the Vision?
•
Change is a Part of Growth
•
Debunking the Entrepreneurial Myth (E-Myth) to Grow a Successful
Business
•
The Entrepreneurial
Right Stuff (And Assessment Tools)
•
Failure's Not So Bad if You
Learn Something From It
•
Growing
Pains In The Small Business
• How to Choose a Business Partner
•
Prepare
Well When Changing Your Business Name
•
The E-Myth Revisited - A Book
Review
•
The Long-Term
Perils Of Being A Control Freak
•
Personal Risks in Small Business
•
What is
Your Intellectual Property?
• Location
•
Choose Your Location with Care
•
Location
Issues To Consider
•
What Makes
A Location Great?
• Selling A Business
•
8 Key
Steps to Selling Your Business and Cashing In
•
10 Steps
To Maximize Value
• Buying,
Valuing, And Selling Your Business -- A Glossary
• Due Diligence Explained
• Is Owning a Business Like Owning a Boat?
•
Is You
Business Ready To Be Sold?
•
Moving
On? Options For The Departing Small Business Owner
•
Selling
Your Business: A One-Shot Challenge
• Selling
Your Business? Keep Quiet!
• Succession Planning for Business Owners - A
PowerPoint Presentation
• Top Tips for Business Buyers or Sellers
• Start-ups
•
4 Reasons Why Small Businesses
Succeed (or Fail)
•
10 Survival
Strategies For Entrepreneurs
•
How To
Succeed In Business In Four Easy Steps
• Questions
Would-Be Founders Ask (& The Answers)
•
Pros and Cons of Being Your Own
Boss
•
Ready to be Your Own Boss? (Part
1)
•
Ready to be Your Own Boss? (Part
2)
•
Ready to be Your Own Boss? (Part
3)
•
The
Deadly Mistakes Entrepreneurs Make
• The Seven
Habits Of Highly Effective Start-Ups
• Starting Your Business Checklist - Colorado
•
Take Care
Starting Entrepreneurial Businesses
•
Top
7 Reasons Businesses Fail and How to Avoid Them
• Strategy
•
Barriers
To Entry
•
Big Gap
Between Workers’ Commitment and Organizational Goals
•
Competitive
Advantage: A Michael Porter-Based Definition
•
Effective
Competitive Analysis
•
Five Ways to Kill Any Business
• Management by Fad
•
Porter's
Five Forces
•
Porter's
Five Forces - A Diagram
•
Porter's
Generic Strategy
•
Project Investment Criteria Matrix
•
See Your Vision
•
The Business Vision and Company Mission
Statements
•
What
Happens Next -- Shell Oil's Use of Scenario Planning
•
Finance & Accounting
• Bookkeeping & Accounting
•
Accountants and Bookkeepers
Narrow the Gap
•
Accounting
Software That Suits Your Needs
•
Basic
Terms & Concepts Of Small Business Accounting
•
The Balance
Sheet: Definition & Uses
•
Bookkeeping
and Accounting Basics
• Choose the Right Accountant
•
Components
Of The Accounting System
•
Depreciation:
The Concept Explained
•
Fraud - Why Small & Medium-Sized
Businesses Lose Out
• How to Choose an Accountant for Your Small Business
•
The General
Ledger: The Concept Explained
•
The Income
Statement: Definitions & Uses
•
Inventory
Accounting: The Concept Explained
•
The Language
Of Accounting
• Borrowing Basics
•
Business
Loan Glossary
•
Getting
Money From Banks
•
The Ins
& Outs Of Business Borrowing & Banking -- PowerPoint Presentation
• The Few,
The Proud, The Bankable
•
The Savvy
CEO's Loan Pitch
• Capital Structures
•
Financing
Basics
•
Debt vs.
Equity -- The Pros And Cons Of Both Financing Options
• Cash Flow Management & Modeling
•
7 Ways to Improve Your cash Flow
• Accounts Receivables: 30 Ways to Get Paid in
30 Days
•
Accounts
Receivables: Clear Up Those Overdue Accounts
•
Accounts
Receivables: Don't Get Caught With Overdue Accounts
•
Accounts
Receivables: Early Warning Signs of Payment Problems
•
Accounts
Receivables: Easing The Collection Of Overdue Payments
•
Accounts
Receivables: Give Credit Only When Credit is Due
•
Accounts
Receivables: When The Customers Won't Pay
•
Biting
The Bullet On Preparing Financial Projections For The Business Plan
•
Cash Conversion
Cycle Calculator
•
Cash Management:
No Financial Discipline Is More Important Or Misunderstood
• Lease vs. Purchase Calculator
• Multiple Loan Analysis Calculator (MS Excel Zip
File)
• Profit & Loss Projection (MS Excel Template)
• Sales Forecast Projection (MS Excel Template)
•
Toward a Better Budget
• Credit Card & Merchant Accounts
• Are Your Paying Too Much for Credit Card Processing?
•
How To
Evaluate Credit Card Processing Companies
•
What Constitutes
Credit Card Risk?
• Financing
•
Debt vs.
Equity -- The Pros And Cons Of Both Financing Options
•
Factoring:
An Expensive Source Of Financing Explained
•
Great
Bootstrapping Secrets: 45 Ideas That Can Save Your Business Money
•
Lease
Financing Explained
•
Searching
And Applying For Grants And Business Loans Online
•
Small
Business Failures And Finances -- The Real Story
• Where to Find Start-Up Money -- Ten Sources for the
Micro-Size Business
• Financial Ratios & Formulas
•
Common
Business Ratios And What They Mean
•
Days Sales Outstanding Formula
• Days Sales Outstanding Calculator
•
Inventory Turnover Ratios Formula
• How to Calculate a Price Markup
•
Margin and Mark-Up Calculator
•
Margin and Mark-Up Calculator with Ranges
• Percentage Calculation Formulas
• Price-Margin-Volume
Relationship Tables
• Personal Finance and Investment Management
• Intro to the Fee-Based Services of Comprehensive
Financial Planning, Inc.
• Profit Improvement
•
A Lack
Of Business Is Not Always The Problem
• Taxes
•
Large
Tax Blunders For Small Businesses
•
What Expenses
Can Entrepreneurs Deduct?
•
Human Resources
• Absenteeism
•
Absenteeism:
There Is More To It Than Meets The Eye
•
Combating
Absenteeism
• Benefits
•
Dealing
With Sick Leave As A Matter Of Policy
• Health Insurance With Less Pain
• Health Savings Account Information Brochure
• Coaching & Soft Skills
•
Accentuate the Positive
•
Are You
In With The 'In Crowd'?
•
Behave
Yourself -- Changing How People See You
•
Coaches do it by the Rules
• Coaching Begins at the Top
•
Coaching
is Coaching
• Executive Coaching -- What Is It and How it Works
• FISH! A Manager's Guide to Morale Boosting in the
Workplace
•
Focus
On Soft Skills -- A Leadership Wake Up Call
• Is Your Body Language Helping or Hurting Your
Business?
• Special Considerations for Coaching CEOs
•
Taming the Alpha Executive
• Turn Supervisors into Coaches
•
Working
with Navajos (Presentation by Marshall Plummer)< |
