by Chris Hunter | Feb 1, 2016 | Web Sites & E-Marketing - Part 2
A website can be a big asset for any business. For a professional services firm it can tell people about your range of services, introduce key personnel, and carry case histories that demonstrate a history of success in your field. For a client it can be a means of...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
As customers, we can all recognize outstanding customer service when we experience it. But there are still many businesses that do not reach minimum standards. Not surprisingly, there are some individual consumers who hanker for a return to the types of service that...
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Jan 2, 2016 | General - Personal Growth & Leadership, Leadership, Training Programs
Leadership is a combination of inherited and acquired characteristics. Even if your genes didn’t make you a ‘natural’ leader you can certainly learn a lot about leadership if you’re called upon to lead. Natural leaders stand out – they’re easy to identify. Identifying...
by Chris Hunter | Mar 21, 2016 | Microsoft Outlook Tips
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Jan 1, 2016 | Interviews & Onboarding, Retention
by Chris Hunter | Feb 1, 2016 | Web Sites & E-Marketing - Part 2
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
by Chris Hunter | Dec 26, 2015 | Coaching & Soft Skills, Communications & Performance Reviews
by Chris Hunter | Mar 24, 2016 | Business Development
If you’re running or consulting for a small business, you’ve no doubt heard the oft quoted statistic that something like 50 percent of all small businesses fail within two years of opening. While it’s true that it’s not easy to run or consult for a small business, it...
by Chris Hunter | Apr 2, 2016 | Management & Motivation
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Two
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Feb 2, 2016 | Web Sites & E-Marketing - Part 2
You may recall reading articles about how the website of a prominent politician has been “hacked” from outside and the site’s content altered to ridicule the person. Or about how a government body’s website has been sprinkled with pornographic...
by Chris Hunter | Mar 21, 2016 | Microsoft Outlook Tips
by Chris Hunter | Nov 24, 2015 | Start-Ups
by Chris Hunter | Dec 30, 2015 | Communications & Performance Reviews, Job Search Strategies
by Chris Hunter | Feb 2, 2016 | Web Sites & E-Marketing - Part 2
by Chris Hunter | Jan 4, 2016 | Advertising & Advertisements
by Chris Hunter | Mar 29, 2016 | General - Personal Growth & Leadership
by Chris Hunter | Mar 23, 2016 | Change Management
by Chris Hunter | Mar 24, 2016 | Change Management
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
It’s generally accepted that word-of-mouth is the best form of advertising. If someone whose opinion you value recommends a product to you chances are pretty good that you’ll be inclined to give it a try. Other forms of promotion don’t have nearly the same level of...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
The arrival of a big conglomerate often serves as a kiss of death to small businesses. Forhow can you compete with these giants in the face of the vast technological resources, deep pockets, seasoned management, and the powerful brands of, say, a Wal-Mart, Kmart,...
by Chris Hunter | Feb 15, 2016 | Computer Software, Performance Management
If you’re worried your employees are spending too much time sending personal emails at work, or worse, that they are using your company’s email and Internet facilities to distribute obscene or defamatory material, there’s something you can do about it. Implement an...
by Chris Hunter | Mar 24, 2016 | Change Management
“Change management” was a hot phrase some years ago. Although the term’s use has faded it’s still the case that the business environment is constantly changing and firms have to be able to implement change at all levels to keep up. Unsettling...
by Chris Hunter | Mar 30, 2016 | Leadership
by Chris Hunter | Mar 24, 2016 | Business Development, Change Management
Ever calculated just how much you spend on software? Or does the thought of the money spent on IT to supposedly improve your business make you want to cringe? Here’s something even more cringe-worthy. Many businesses are obliged to invest heavily in new software to...
by Chris Hunter | Apr 5, 2023 | Coaching & Soft Skills, Communications & Performance Reviews, Human Resources, Retention
Click here to view the article. Great read from the Ken Blanchard Companies.
by Chris Hunter | Jan 26, 2016 | Pricing
Most Small & Medium-Sized Enterprises (SMEs) undervalue themselves and consequently have prices that aren’t genuinely high enough. The prices may cover the costs of the product and maybe even the marketing costs plus a small profit, but they could still be...
by Chris Hunter | Jan 1, 2016 | Recruiting
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Mar 30, 2016 | Leadership, Management & Motivation
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Mar 26, 2016 | Intellectual Property
The Internet has irrevocably altered many of the most fundamental ways of doing business, and the murky waters of intellectual property are no exception. Small and medium-sized enterprises (SMEs) have always found this to be a tricky area and one where expert...
by Chris Hunter | Mar 26, 2016 | Intellectual Property
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas
by Chris Hunter | Dec 30, 2015 | Legal Issues, Recruiting
by Chris Hunter | Nov 16, 2015 | Franchising
There are a lot of franchise opportunities available that cover almost every conceivable area of the commercial world. They offer the chance to get into a business of your own with products, systems and promotions that have been tested and proven before you start. A...
by Chris Hunter | Nov 16, 2015 | Franchising
by Chris Hunter | Apr 1, 2016 | Compensation Plans
by Chris Hunter | Nov 22, 2015 | Selling a Business
Ask any boat owner and they will tell you the two best days in a boat owner’s life are the day the boat is bought and the day it is sold! Notwithstanding all the enjoyment that comes from owning a boat on a sunny day there is an abundance of hard work and many...
by Chris Hunter | Jan 26, 2016 | Pricing
Costs go up in a seemingly never-ceasing process. Suppliers raise their prices so the businesses that purchase from them raise their prices. Those businesses that purchase from the businesses that have just raised their prices have to raise their own prices. And so it...
by Chris Hunter | Jan 26, 2016 | Networking
by Chris Hunter | Jan 4, 2016 | Advertising & Advertisements
by Chris Hunter | Jan 31, 2016 | Sponsorships
The growing cost of advertising has forced many smaller enterprises to look towards sponsorships as a means of getting their brand across, especially for local businesses who view sponsorship as a contribution to their community as well as an avenue of promotion. The...
by Chris Hunter | Nov 22, 2015 | General - Entrepreneurship, Start-Ups
by Chris Hunter | Dec 27, 2015 | Compensation
by Chris Hunter | Jan 19, 2016 | Marketing Plans
by Chris Hunter | Jan 23, 2016 | General - Marketing, Market Research
Very few businesses have a monopoly, as almost any product that is worth buying or selling will generate competition. But you need to have a detailed understanding of the products and services offered by your competitors, given that strong competitors could poach some...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
Increasingly, businesses are realizing that their greatest asset is their customer base. The old idea, put forward by many managing directors and human resource specialists over the years, that “our people are our greatest asset” is being questioned. After...
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
Questions you should be prepared to answer no matter what at your interview! 1. Tell me a little bit about yourself. Comment: Keep your answer brief and don’t hesitate to ask the interviewer to narrow the scope of the question. 2. What did you do in your last job?...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Dec 30, 2015 | General - Human Resources
Nobody likes laying off employees. But there are ways of minimizing the unpleasantness on both sides. It’s obviously important to ensure that layoffs are conducted legally and that there are no ensuing court cases. It’s worth checking with a lawyer...
by Chris Hunter | Mar 30, 2016 | Leadership
When the leadership is right and the time is right, the people can always be counted upon to follow to the end and at all costs. – Harold J. Seymour We often use expressions like “A born leader” without worrying too much about just what a leader is....
by Chris Hunter | Jan 30, 2016 | Management & Motivation, Selling Skills, Selling Skills
Leads aren’t terribly hard to get. They can be purchased or bartered for. They can come from inquiries or from prospecting. Regardless of how they’re obtained, bulk quantities of leads are out there, waiting to be acquired. But that doesn’t mean...
by Chris Hunter | Dec 24, 2015 | Financing
by Chris Hunter | Dec 27, 2015 | Compensation
by Chris Hunter | Nov 8, 2015 | Listening Skills, Selling Skills, Selling Skills
by Chris Hunter | Mar 27, 2016 | Coaching & Soft Skills, Employee Recognition & Rewards, General - Human Resources, Leadership, Performance Management, Retention
Everyone who’s ever worked in a business has thought about how to make it better. It’s usually with the goal of making their own job a bit easier or more rewarding, but that’s natural and highlights the sincerity of suggestions that originate from...
by Chris Hunter | Dec 30, 2015 | General - Human Resources
Despite the bad press lavish entertaining is attracting, it’s still important to celebrate success. But how should this be done given the economic climate? And what constitutes appropriate celebration if we’re in, what the US is calling, a post-September 11 age of...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
Small firms are often penalized for their size. They don’t get as much attention from governmental authorities as bigger firms, nor are they likely to be considered as important when it comes to matters like making capital equipment purchases or tendering for...
by Chris Hunter | Jan 26, 2016 | Pricing
Pricing is something that most small businesses do in a way that’s less than scientific. Usually the owner makes an estimate of what the costs are of providing a product or service, then adds a fixed percentage and calls it “profit”. The result is a...
by Chris Hunter | Jan 17, 2016 | Direct Mail
Direct mail is a powerful marketing tool, and when it’s used creatively it can be extremely cost effective. The biggest mistake to make when planning a direct mail effort is to allow it be uninteresting. Direct mail pieces that are big on product features and...
by Chris Hunter | Nov 8, 2015 | Image
We’re getting less formal about business every year. Offices that once had rigid dress codes now tolerate jeans and sports shirts. Thanks to teleworking and teleconferencing it’s possible for executives to attend a business meeting from home wearing a bathrobe. But...
by Chris Hunter | Mar 26, 2016 | Meetings
We’re getting less formal about business every year. Offices that once had rigid dress codes now tolerate jeans and sports shirts. Thanks to teleworking and teleconferencing it’s possible for executives to attend a business meeting from home wearing a bathrobe. But...
by Chris Hunter | Mar 31, 2016 | Speeches & Presentations
It happens every so often – you’re called upon to give a presentation and suddenly stage fright begins. Relax. There are lots of things you can do to make your next public speaking job a winner and once you’ve learned them presentations will never be a problem again....
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 25, 2016 | General - Personal Growth & Leadership, Operations
There are several reasons why you should make sure conditions in your office are comfortable for the members of your team. People who are comfortable work more efficiently and tend to stay in their positions longer than those who are uncomfortable. Maintaining...
by Chris Hunter | Mar 31, 2016 | Communications & Performance Reviews, General - Personal Growth & Leadership, Leadership, Management & Motivation
There is no “one size fits all” solution to succeed in the demanding area of managing people. Most managers have their own styles and some are more effective than others. What is certain is that people management must be an active part of every business...
by Chris Hunter | Mar 27, 2016 | Computer Software, Performance Management
Businesses rely on e-mail as a means of rapid and inexpensive communication. E-mail is an essential tool for both internal and internal messaging, but it can become a serious problem if it isn’t managed well. What’s often called “e-mail...
by Chris Hunter | Jan 14, 2016 | General - Marketing
Many businesses decide to host an event of some kind — it could be a dinner for clients or perhaps a picnic for team members and their families. Whatever the reason for your big event might be, it pays to plan ahead and make sure it achieves its objectives....
by Chris Hunter | Nov 25, 2015 | Coaching & Soft Skills, Management & Motivation
Management is always an interesting topic in the world of business. It’s something that some of us do better than others, and it requires a diverse set of skills that it never hurts to update or refresh. Unfortunately, it’s also an area that’s...
by Chris Hunter | Mar 31, 2016 | Coaching & Soft Skills, General - Human Resources, Leadership
by Chris Hunter | Apr 1, 2016 | Closing Sales
by Chris Hunter | Dec 25, 2015 | Personal Finance & Investment Mgt
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas, Pricing
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas, Pricing
by Chris Hunter | Jan 19, 2016 | Marketing Plans
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
An eBook is just what it sounds like – A book that’s published online and exists in an electronic format that can be downloaded from a website. Anyone can write an eBook, including you, and use it to market their business and its products. An eBook can be...
by Chris Hunter | Jan 14, 2016 | General - Marketing
There’s a lot of confusion about just what constitutes marketing. Is it advertising? Yes. Is it pricing? Yes. Is it selling? Not often enough. A lot has been said about all the new ways of marketing and how businesses have to change to reflect a new focus on...
by Chris Hunter | Jan 24, 2016 | Marketing Strategies
Did you ever buy something advertised on TV or in a magazine and end up disappointed with the quality or the performance of the product? Does it matter that you didn’t get what you thought you would? Surely it is the buyer’s responsibility to know what...
by Chris Hunter | Jan 14, 2016 | General - Marketing
by Chris Hunter | Jan 24, 2016 | Marketing Plans, Marketing Strategies
Marketing a professional services firm to identified prospects can be daunting. It’s even more of a challenge to get the firm’s name out to the world at large. But it can be done, and it’s not really that difficult. If you need a reason why you...
by Chris Hunter | Jan 14, 2016 | General - Marketing
The members of the “twentysomethings” of today were born sometime between the mid-1970s and the mid-1980s. As a marketing target they’re unlike any previous generation and so geared to new ideas that just getting their attention can be a real...
by Chris Hunter | Jan 19, 2016 | Marketing Plans
The baby boomers have been setting consumer trends for half a century now, and as they move through their 50s and into retirement, they will continue to do so. We are likely to see a significant change in consumer behavior for this demographic – consumption patterns...
by Chris Hunter | Jan 25, 2016 | Media Relations
When the news media come knocking on your company’s door, it often represents a golden opportunity to get your message across in a very credible way to your customers, your investors, your employees and your potential partners. Are you ready to seize the moment?...
by Chris Hunter | Jan 24, 2016 | Market Research, Marketing Plans, Marketing Strategies
Metrics are an essential element of modern marketing. The numbers related to the processes of a business can be useful in a variety of ways, and one of their most important uses is measuring the success or otherwise of a marketing plan. Even small businesses can now...
by Chris Hunter | Feb 27, 2016 | Microsoft & Microsoft Office Training
by Chris Hunter | Dec 30, 2015 | Interviews & Onboarding, Legal Issues, Recruiting
by Chris Hunter | Feb 25, 2016 | Adobe Acrobat and Acrobat Reader
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Dec 27, 2015 | Compensation
by Chris Hunter | Nov 9, 2015 | Buying a Business
It would seem natural that the greatest challenges in a small business arise during the establishment and operation of the company. Hopefully, most small business owners look forward to the later stage of their working lives as a time for reflection, during which they...
by Chris Hunter | Nov 22, 2015 | Selling a Business
It would seem natural that the greatest challenges in a small business arise during the establishment and operation of the company. Hopefully, most small business owners look forward to the later stage of their working lives as a time for reflection, during which they...
by Chris Hunter | Feb 27, 2016 | Microsoft & Microsoft Office Training
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Mar 26, 2016 | General - Operations
The National Do Not Call Registry gives you a choice about receiving or refusing telemarketing calls at home. The following Internet address and toll-free number can be used to obtain more information and to register your telephone number(s) on the national database:...
by Chris Hunter | Mar 24, 2016 | Disaster Planning & Recovery
Small businesses can’t afford to become complacent about the safety of their data and business records. Threats from such “net nasties” as viruses, spyware and hackers are more serious than most business owners realize. Microsoft recently conducted a...
by Chris Hunter | Jan 26, 2016 | Networking
Owners of all kinds of small businesses are learning the value of networking. There’s a growing realization that doing well in business is often a matter of looking around and seeing what others are doing right and wrong – and doing the right things as often as...
by Chris Hunter | Jan 26, 2016 | Networking
Every time we attend a business function such as a training course, a trade show or an annual conference we have the opportunity to network. In fact, most of us network frequently, although we may not think of it exactly that way. Networking is the social part of...
by Chris Hunter | Nov 16, 2015 | Change Management, Family Businesses, Leadership
There’s an old saying about a family business that is often true: “The first generation starts it, the second generation manages it, and the third generation shuts the doors.” In fact, only about 30 percent of businesses are passed on to the second...
by Chris Hunter | Jan 1, 2016 | Recruiting
by Chris Hunter | Feb 24, 2016 | Internet Searching, Market Research
To try and attract just the information you want means appreciating 4 broad areas: 1. How to construct a question 2. How search engines work 3. How to evaluate what you find 4. When to call it quits, (or not even bother starting!) and look for an alternative source...
by Chris Hunter | Feb 24, 2016 | Internet Searching
In Part I we considered how to frame effective questions, and looked at the way search engines worked. Next we need to consider how to evaluate your findings, and when to pays it consider seeking out alternative information resources. Evaluating Your Findings...
by Chris Hunter | Dec 30, 2015 | General - Human Resources
Description: Managers invariably use their personal contacts when they need to, say, meet an impossible deadline or learn the truth about a new boss. Increasingly, it’s through these informal networks–not just through traditional organizational...
by Chris Hunter | Dec 30, 2015 | General - Human Resources
While there will always be some gossip and rumors, office politics does not need to be a negative experience. Office politics can be used to advantage if done properly. Let’s face it: office politics are inevitable. Wherever people gather, they will gossip, spread...
by Chris Hunter | Oct 5, 2022 | General - Part Two, Interviews & Onboarding
This infographic describes an onboarding process from date of hire through the new employee’s first 3-6 months on the job.
by Chris Hunter | Mar 26, 2016 | General - Operations
by Chris Hunter | Nov 29, 2015 | Bookkeeping & Accounting, Financial Ratios & Formulas
by Chris Hunter | Dec 30, 2015 | General - Human Resources, Retention
Some organizations are trying to weather the current economic downturn by outsourcing, so that they can focus more on their core business and maximize their competitive advantage. Some favor outsourcing administrative and human resource (HR) functions. “During a...
by Chris Hunter | Jan 1, 2016 | Recruiting
The “skills shortage” is in the news and likely to stay there. What it means for employers is that the present rate of expansion in most industries will increase the level of competition for much-needed skills in the marketplace, and as skilled employees...
by Chris Hunter | Mar 24, 2016 | Change Management, Leadership, Project Management
by Chris Hunter | Jan 1, 2016 | Recruiting
The skills shortage is about to be felt across most industries and yet very few businesses have a training plan in place to counteract its effects. Compounding the problem of replacing existing skills is the probability of changes to so many of the factors that will...
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Mar 29, 2016 | General - Personal Growth & Leadership, Leadership
How do you feel on Friday afternoon — worn out, tired, flat? Do your body and your mind agree that you’ve made it to the finish line, and you feel finished? Maybe it’s time to set a different pace for your workdays. This doesn’t mean...
by Chris Hunter | Nov 16, 2015 | Change Management, Delegation, Family Businesses
Small businesses tend to follow a generational pattern. That is, a highly motivated individual who has a lot of good sense and initiative starts the business. They build it up, and perhaps involve other family members, such as their spouse, siblings and children,...
by Chris Hunter | Feb 20, 2016 | Internet Searching, Market Research
by Chris Hunter | Jan 2, 2016 | Training Programs
There are some highly skilled occupations that require up to one-third of the person’s time to be devoted to training or maintenance of skills. This can just as easily apply to an automotive electrical engineer as it can to a developer of complex computer...
by Chris Hunter | Oct 29, 2015 | Financial Ratios & Formulas
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Nov 22, 2015 | General - Entrepreneurship, General - Personal Growth & Leadership, Leadership, Start-Ups
There are so many risks in small business that it’s impossible to list them all. Many events can put a business out of business and it’s the responsibility of owners and managers to somehow anticipate and deal with them. You’ve probably insured your...
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Telephone Skills
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 22, 2015 | General - Entrepreneurship, Start-Ups
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 24, 2016 | Disaster Planning & Recovery
Disaster recovery is something that’s planned and usually not something that happens.Studies in the U.S. and the U.K. have shown that when a disaster occurs in a small business causing a total loss of data or halting operations for a period of ten days or...
by Chris Hunter | Feb 2, 2016 | Web Sites & E-Marketing - Part 2
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Nov 25, 2015 | Business Development, Change Management, General - Entrepreneurship, General - Personal Growth & Leadership, Leadership, Start-Ups, Strategy
by Chris Hunter | Nov 25, 2015 | General - Entrepreneurship, Leadership, Performance Management, Strategy
by Chris Hunter | Dec 26, 2015 | Coaching & Soft Skills, Communications & Performance Reviews
by Chris Hunter | Jan 17, 2016 | Direct Mail
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Mar 31, 2016 | Business Plans, General - Personal Growth & Leadership, Leadership
by Chris Hunter | Mar 24, 2016 | Disaster Planning & Recovery
by Chris Hunter | Nov 22, 2015 | Branding, Image, Marketing Plans
Business names are features of our urban landscape. We see them in lights on top of buildings, on billboards and over franchise outlets. Any time we pay attention to a particular business name, we trigger a set of memories and associations. If we have had good or bad...
by Chris Hunter | Jan 9, 2016 | Branding
Business names are features of our urban landscape. We see them in lights on top of buildings, on billboards and over franchise outlets. Any time we pay attention to a particular business name, we trigger a set of memories and associations. If we have had good or bad...
by Chris Hunter | Dec 25, 2015 | Financial Ratios & Formulas, Pricing
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Mar 29, 2016 | General - Personal Growth & Leadership, Leadership, Project Management
Problem solving is a part of life, especially in our businesses. How you go about it is often the most important determinant of the outcome you get. Here’s a step-by-step management process for problem solving that you can use the next time something goes wrong...
by Chris Hunter | Jan 19, 2016 | Marketing Plans
Professional services firms have awakened to the need to market themselves as a means of acquiring new clients. However, once the client’s added to the list they’re too often simply “communicated with” rather than “marketed to”, and...
by Chris Hunter | Dec 24, 2015 | Cash Flow Management & Modeling, Profit Improvement
by Chris Hunter | Mar 31, 2016 | Project Management
Cornerstone Business Solutions is honored to have made numerous workshop presentations to the Four Corners Conference for Professional Development. Four of these featured the topic Project Management for Business and For Life. The presentation covers: 1....
by Chris Hunter | Nov 25, 2015 | Business Development, Cash Flow Management & Modeling, Change Management, General - Entrepreneurship, General - Operations, Leadership, Project Management, Strategy
by Chris Hunter | Jan 19, 2016 | Marketing Plans
Things are going well for your business. You and the team are busy taking orders and delivering services and no one has time for marketing. Then it happens – quietly, almost imperceptibly – sales slow and continue slowing for a month. Of course you’re concerned. ...
by Chris Hunter | Mar 26, 2016 | Intellectual Property
Intellectual Property or ‘IP’ is a hot issue. It’s defined in the American Heritage Dictionary as “A product of the intellect that has commercial value” and by Commerce-database.com as “any product of human intellect that is unique and un-obvious with some value in...
by Chris Hunter | Feb 24, 2016 | Viruses
Most businesses have reasonable levels of virus protection in their computer systems at the office. Anti-virus software and a firewall are becoming a basic standard these days and provided these defenses are kept updated they work pretty well. This protection may scan...
by Chris Hunter | Feb 24, 2016 | Viruses
As more and more companies are establishing an online presence, they are increasingly opening their systems up to attack by hackers. Following some basic procedures can minimize the possibility of this happening. Just as advances in technology provide us with fresh...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Providing a high and consistent quality of service is a key to business success. That is because high service quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Advertising may win new customers, but quality service...
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Nov 24, 2015 | Start-Ups
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Far too many professional services firms only see their customers once or twice a year, usually on the basis of clients paying a fee for every minute you spend together. You should think of the clients you already have as a bit like old friends – you already know each...
by Chris Hunter | Dec 24, 2015 | Bookkeeping & Accounting, Cash Flow Management & Modeling, Financial Ratios & Formulas
by Chris Hunter | Dec 30, 2015 | Coaching & Soft Skills, General - Human Resources
As the world economy slumps and unemployment rises, more and more managers face the task of laying off workers. There are a host of negative emotions to be managed at this time and the aftermath of layoffs could present great problems. Workforce...
by Chris Hunter | Mar 26, 2016 | General - Operations
by Chris Hunter | Jan 1, 2016 | Recruiting
While there are a lot of people with marketing qualifications, it is a matter of finding the right person for your business. Personal qualities such as passion and good commercial sense are among the attributes you should look for. When the time comes for a small to...
by Chris Hunter | Mar 20, 2016 | Microsoft Excel Tips - Part Three
by Chris Hunter | Dec 25, 2015 | Profit Improvement
One of the big secrets of multinationals is their constant striving to become the lowest cost producer in their field. These low costs feeds straight through to their bottom line, and is a technique that can also be used by small companies. For businesses wanting to...
by Chris Hunter | Jan 26, 2016 | Networking
by Chris Hunter | Jan 30, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Jan 24, 2016 | Marketing Strategies, Networking
Once you have customers you need to keep up the selling process to retain them and grow their business. One of the most effective ways to do this is to focus on the needs of customers through a process that is generally called “relationship marketing”. The...
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Apr 19, 2017 | Microsoft Windows Tips
Renaming a file in File Explorer (Windows Explorer in Windows 7) is a straightforward process. Select a file and then either press F2 or click Rename from the right-click shortcut menu to make its filename available for editing. Enter the new filename, press Enter,...
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
Although resumes are every candidate’s gateway to an exciting new career, employers must be aware they could be letting in a Trojan horse. Sadly, evaluating a resume not only includes determining which candidate is the most suitable for the job, but also weeding...
by Chris Hunter | Dec 30, 2015 | Job Search Strategies
by Chris Hunter | Jan 1, 2016 | Retention
Good team members are hard to find and hard to keep. Although the economic downturn has led to some downsizing, talented people still have their pick of good jobs. There are likely to be increased talent shortages over the coming years, as baby boomers retire and are...
by Chris Hunter | Jan 2, 2016 | Retirement Planning
by Chris Hunter | Dec 27, 2015 | Employee Recognition & Rewards
by Chris Hunter | Mar 26, 2016 | Meetings
A lot of people hate meetings. They have too much experience of long meetings that meander on forever and never seem to reach any conclusions that can be acted on. Team members may resent meetings because they are already working to deadlines and the last thing they...
by Chris Hunter | Apr 1, 2016 | Compensation Plans
by Chris Hunter | Dec 24, 2015 | Cash Flow Management & Modeling, Profit Improvement
by Chris Hunter | Apr 2, 2016 | Management & Motivation
by Chris Hunter | Mar 23, 2016 | Microsoft Word Tips
by Chris Hunter | Dec 24, 2015 | Financing
It is now commonplace to apply for consumer, mortgage and consolidation loans and lines of credit online, but many people still have difficulty comprehending an online application for a business loan. Obtaining a commercial loan requires a more detailed process than...
by Chris Hunter | Nov 3, 2015 | Customer Relationship Management
by Chris Hunter | Nov 25, 2015 | Leadership, Project Management, Start-Ups, Strategy
Every firm needs a statement of its vision. A vision statement can be a unifying and motivating force for all team members – those who are part of the organization today and those who join in the months and years to come. If they are exposed to a bold and...
by Chris Hunter | Nov 9, 2015 | Buying a Business, Selling a Business
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Nov 22, 2015 | Selling a Business
Business owners wanting to initiate the sales of their business usually turn to a professional for advice at some step of the way. Exit planning in itself is a complex process and should have begun well before the business goes on the market, although experience shows...
by Chris Hunter | Apr 3, 2016 | Selling Skills, Selling Skills
by Chris Hunter | Nov 22, 2015 | Selling a Business
by Chris Hunter | Mar 31, 2016 | Ethics, Leadership
by Chris Hunter | Jan 26, 2016 | Pricing
by Chris Hunter | Jan 1, 2016 | Recruiting
You’ve got a hole in the team and need the right person to fill it. What happens if someone applies for it and you find that they were fired or laid off from their last position? They might be just right in every other way but this one fact has understandably...
by Chris Hunter | Mar 29, 2016 | General - Entrepreneurship, General - Personal Growth & Leadership, Start-Ups
Consultants are among the most independent of business people. They usually possess a certain skill or knowledge that qualifies them as “experts” but often it’s the case that these experts have to work pretty hard to find clients that will pay them...
by Chris Hunter | Mar 31, 2016 | Leadership
The first-time business owner has a lot to learn and not much time in which to learn it. Whether you have a team or one or twenty it’s always a bit lonely at the top. Here are a few things that can help you settle into the top dog’s role. Get Ready for the...