6 Ways to Get Customer Feedback
7 Things to Never Tell Your Customer
There are seven things you should never tell your customers. Here they are . . .
Customer Feedback: How To Ask For And Implement It
This is a helpful article referred to me by the author. Very practical suggestions. Click the picture or this link.Customer Loyalty – A New Look
What’s happened to customer loyalty? There’s an increasing trend for customers to drift away no matter how much we spend to keep them faithful. More and more they’re making their ‘buy’ decisions on the basis of price and other factors like convenience rather than...Customer Loyalty – Why Now More than Ever Focus on What We Have?
Customer Loyalty Programs Can Be Valuable for Small Businesses
Loyalty programs are not just for airlines or credit card companies. Small and medium-sized businesses, both consumer and services based, also have a lot to gain from incorporating a loyalty program into their customer relationship management (CRM) strategy. However,...Customer Loyalty Programs for Small Companies
Customer Satisfaction – Really Delight Your Customers
“Customer delight!” The phrase conjures up pictures of customers dancing in the aisles, clapping their hands with joy in celebration of the purchases they’ve just made. But there really is such a commodity as customer delight and it’s increasingly gaining recognition...Customer Satisfaction Improvement Program Process Diagram
Danger Signals from Your Clients
Every business relationship has its ups and downs, and in most cases both parties work to overcome conflicts and get things back to normal. We like what we’re used to and especially in professional services relationships there’s a lot of value placed on background...Employee – Customer Idea Suggestion Card from San Juan Regional Medical Center
Employee Suggestion-Idea Card from Kroger’s Store
Employee Suggestion-Idea Card from SJ Regional Medical Center
Everyone Wins with a Customer Advisory Board
Customers are the lifeblood of any business, but too many businesses don’t involve their customers in planning for the future. Unless management knows what its customers think – about the business, about the service levels, about the products and about the way their...How to Get Your Customers to Say “WOW”
As customers, we can all recognize outstanding customer service when we experience it. But there are still many businesses that do not reach minimum standards. Not surprisingly, there are some individual consumers who hanker for a return to the types of service that...Keeping Satisfied and Profitable Customers
Increasingly, businesses are realizing that their greatest asset is their customer base. The old idea, put forward by many managing directors and human resource specialists over the years, that “our people are our greatest asset” is being questioned. After all,...Kroger Grocery’s Play-by-Play Brochure to Keep Customers Coming Back
The Best Loyalty Money Can Buy
Customer loyalty is something that used to be earned, but now is purchased. Think about it. We receive “loyalty” points by spending money with certain retailers or using specific credit cards, and in exchange for the points we accumulate get free travel and other...
Chris’ combination of academic credentials, career experience and temperament ideally suit his calling as a business development advisor. Clients say he has a mind for business and a heart for service.