by Chris Hunter | Mar 27, 2016 | Customer Relationship Management, Customer Service Strategies, Point of Sale Systems
Increasingly, small businesses are using technology to help modernize aspects of their operations. Many companies may have started to think about publishing their own pamphlets, building a website or even buying a digital camera. But it isn’t necessarily the...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
So much is said in retailing about customer service but not enough is actually done about it. The goal of every retailer should be to deliver truly outstanding customer service but management in most stores – even the major chains, have no idea about the level of...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Studies consistently show low levels of customer satisfaction with the ways in which businesses use emails. Too often, companies seem to be using email as a means of avoiding other forms of contact with their customers and their customers aren’t pleased. Their...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Ask most business owners whether they think any of their customers will remain with them for the life of their businesses and they’ll probably admit that it’s unlikely. They’ve seen customers come and go, and they know that their competitors are...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Most if not all small businesses are aware of the need to acquire a customer focus, to make the business more customer-centric, and to really get to know their customers. Businesses know they need a strategy to harvest the full crop of potential returns from their...
by Chris Hunter | Dec 29, 2016 | Customer Complaints, Customer Satisfaction, Customer Service Strategies
 This is a helpful article referred to me by the author.  Very practical suggestions.  Click the picture or this link.
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
A written set of customer service standards will not only provide an organization with a set of goals, it will set benchmarks that can be used to monitor and improve service standards. Written standards can be a valuable training resource, and can help ensure that...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Mar 25, 2016 | Customer Complaints, Customer Satisfaction, Customer Service, Customer Service Strategies, General - Operations
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Telephone Skills
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Providing a high and consistent quality of service is a key to business success. That is because high service quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Advertising may win new customers, but quality service...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Far too many professional services firms only see their customers once or twice a year, usually on the basis of clients paying a fee for every minute you spend together. You should think of the clients you already have as a bit like old friends – you already know each...
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Listening Skills
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Listening Skills, Telephone Skills
by Chris Hunter | Jan 23, 2016 | Customer Relationship Management, Customer Satisfaction, Customer Service Strategies, General - Marketing, Market Research
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Jan 23, 2016 | Customer Satisfaction, Customer Service Strategies, Market Research
Executives from departments that don’t normally have interaction with customers — IT for example, have learned that getting the customer to tell them what the business should do makes it much easier for the business to justify the costs of doing it. As one...
by Chris Hunter | Mar 26, 2016 | Customer Service Strategies, General - Operations, Selling Skills
Losing a major client can put a big dent in the cash flow of your small business. It can take a long time to recover that lost revenue stream. You may find a new client, but new clients typically purchase less than clients with whom you have an established...
by Chris Hunter | Jan 23, 2016 | Customer Relationship Management, Customer Satisfaction, Customer Service Strategies, Market Research
Being able to write a good questionnaire is essential if you’re going to become involved in business development or conduct research for your firm or for a client. You might already know the questions you want answered, but getting the right answers in a useful...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Chris’ combination of academic credentials, career experience and temperament ideally suit his calling as a business development advisor. Clients say he has a mind for business and a heart for service.