by Chris Hunter | Nov 3, 2015 | Customer Satisfaction
One of the most important parts of our work as a service provider is maintaining and enhancing our relationships with our clients or customers. Maintaining and growing these relationships makes the time spent on a project more enjoyable, satisfying and effective....
by Chris Hunter | Nov 3, 2015 | Customer Satisfaction
by Chris Hunter | Nov 3, 2015 | Customer Satisfaction
There are seven things you should never tell your customers. Here they are . . .
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
So much is said in retailing about customer service but not enough is actually done about it. The goal of every retailer should be to deliver truly outstanding customer service but management in most stores – even the major chains, have no idea about the level of...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Ask most business owners whether they think any of their customers will remain with them for the life of their businesses and they’ll probably admit that it’s unlikely. They’ve seen customers come and go, and they know that their competitors are always trying to lure...
by Chris Hunter | Dec 29, 2016 | Customer Complaints, Customer Satisfaction, Customer Service Strategies
This is a helpful article referred to me by the author. Very practical suggestions. Click the picture or this link.
by Chris Hunter | Nov 6, 2015 | Customer Satisfaction
What’s happened to customer loyalty? There’s an increasing trend for customers to drift away no matter how much we spend to keep them faithful. More and more they’re making their ‘buy’ decisions on the basis of price and other factors like convenience rather than...
by Chris Hunter | Nov 6, 2015 | Customer Satisfaction
by Chris Hunter | Nov 6, 2015 | Customer Satisfaction
Loyalty programs are not just for airlines or credit card companies. Small and medium-sized businesses, both consumer and services based, also have a lot to gain from incorporating a loyalty program into their customer relationship management (CRM) strategy. However,...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
“Customer delight!” The phrase conjures up pictures of customers dancing in the aisles, clapping their hands with joy in celebration of the purchases they’ve just made. But there really is such a commodity as customer delight and it’s increasingly gaining recognition...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
Every business relationship has its ups and downs, and in most cases both parties work to overcome conflicts and get things back to normal. We like what we’re used to and especially in professional services relationships there’s a lot of value placed on background...
by Chris Hunter | Mar 25, 2016 | Customer Complaints, Customer Satisfaction, Customer Service, Customer Service Strategies, General - Operations
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Oct 29, 2015 | Customer Complaints
We often wonder what others really think about something we’ve said or done. The only way to find out is to get feedback from them, and it’s not always going to be positive. However, this doesn’t mean it isn’t all valuable. In fact, when someone disagrees with us and...
by Chris Hunter | Jan 23, 2016 | Customer Relationship Management, Customer Satisfaction, General - Marketing, Market Research
Customers are the lifeblood of any business, but too many businesses don’t involve their customers in planning for the future. Unless management knows what its customers think – about the business, about the service levels, about the products and about the way their...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
As customers, we can all recognize outstanding customer service when we experience it. But there are still many businesses that do not reach minimum standards. Not surprisingly, there are some individual consumers who hanker for a return to the types of service that...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by j3media | Oct 29, 2015 | Customer Complaints
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
Increasingly, businesses are realizing that their greatest asset is their customer base. The old idea, put forward by many managing directors and human resource specialists over the years, that “our people are our greatest asset” is being questioned. After all,...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Far too many professional services firms only see their customers once or twice a year, usually on the basis of clients paying a fee for every minute you spend together. You should think of the clients you already have as a bit like old friends – you already know each...
by Chris Hunter | Nov 6, 2015 | Customer Satisfaction
Customer loyalty is something that used to be earned, but now is purchased. Think about it. We receive “loyalty” points by spending money with certain retailers or using specific credit cards, and in exchange for the points we accumulate get free travel and other...
by Chris Hunter | Nov 3, 2015 | Customer Relationship Management
CRM stands for “Customer Relationship Management.” It’s all about getting to know your customers and using this knowledge to form profitable relationships with them. CRM has been around in various forms as long as there have been vendors and customers. Modern CRM...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Oct 29, 2015 | Customer Complaints
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
Executives from departments that don’t normally have interaction with customers — IT for example, have learned that getting the customer to tell them what the business should do makes it much easier for the business to justify the costs of doing it. As one member of...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Chris’ combination of academic credentials, career experience and temperament ideally suit his calling as a business development advisor. Clients say he has a mind for business and a heart for service.