by Chris Hunter | Nov 3, 2015 | Customer Satisfaction
One of the most important parts of our work as a service provider is maintaining and enhancing our relationships with our clients or customers. Maintaining and growing these relationships makes the time spent on a project more enjoyable, satisfying and effective....
by Chris Hunter | Nov 7, 2015 | General - Customer Service
by Chris Hunter | Nov 3, 2015 | Customer Satisfaction
There are seven things you should never tell your customers. Here they are . . .
by Chris Hunter | Mar 27, 2016 | Customer Relationship Management, Customer Service Strategies, Point of Sale Systems
Increasingly, small businesses are using technology to help modernize aspects of their operations. Many companies may have started to think about publishing their own pamphlets, building a website or even buying a digital camera. But it isn’t necessarily the latest...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
So much is said in retailing about customer service but not enough is actually done about it. The goal of every retailer should be to deliver truly outstanding customer service but management in most stores – even the major chains, have no idea about the level of...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Studies consistently show low levels of customer satisfaction with the ways in which businesses use emails. Too often, companies seem to be using email as a means of avoiding other forms of contact with their customers and their customers aren’t pleased. Their most...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Ask most business owners whether they think any of their customers will remain with them for the life of their businesses and they’ll probably admit that it’s unlikely. They’ve seen customers come and go, and they know that their competitors are always trying to lure...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Most if not all small businesses are aware of the need to acquire a customer focus, to make the business more customer-centric, and to really get to know their customers. Businesses know they need a strategy to harvest the full crop of potential returns from their...
by Chris Hunter | Dec 29, 2016 | Customer Complaints, Customer Satisfaction, Customer Service Strategies
This is a helpful article referred to me by the author. Very practical suggestions. Click the picture or this link.
by Chris Hunter | Nov 6, 2015 | Customer Satisfaction
What’s happened to customer loyalty? There’s an increasing trend for customers to drift away no matter how much we spend to keep them faithful. More and more they’re making their ‘buy’ decisions on the basis of price and other factors like convenience rather than...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
“Customer delight!” The phrase conjures up pictures of customers dancing in the aisles, clapping their hands with joy in celebration of the purchases they’ve just made. But there really is such a commodity as customer delight and it’s increasingly gaining recognition...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
A written set of customer service standards will not only provide an organization with a set of goals, it will set benchmarks that can be used to monitor and improve service standards. Written standards can be a valuable training resource, and can help ensure that...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Mar 25, 2016 | Customer Complaints, Customer Satisfaction, Customer Service, Customer Service Strategies, General - Operations
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Oct 29, 2015 | Customer Complaints
We often wonder what others really think about something we’ve said or done. The only way to find out is to get feedback from them, and it’s not always going to be positive. However, this doesn’t mean it isn’t all valuable. In fact, when someone disagrees with us and...
by Chris Hunter | Jan 23, 2016 | Customer Relationship Management, Customer Satisfaction, General - Marketing, Market Research
Customers are the lifeblood of any business, but too many businesses don’t involve their customers in planning for the future. Unless management knows what its customers think – about the business, about the service levels, about the products and about the way their...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Guarantees
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by j3media | Oct 29, 2015 | Customer Complaints
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
by Chris Hunter | Nov 8, 2015 | Listening Skills, Selling Skills, Selling Skills
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Telephone Skills
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Providing a high and consistent quality of service is a key to business success. That is because high service quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Advertising may win new customers, but quality service...
by Chris Hunter | Nov 7, 2015 | Customer Service Strategies
Far too many professional services firms only see their customers once or twice a year, usually on the basis of clients paying a fee for every minute you spend together. You should think of the clients you already have as a bit like old friends – you already know each...
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Listening Skills
by Chris Hunter | Nov 8, 2015 | Customer Service Strategies, Listening Skills, Telephone Skills
by Chris Hunter | Nov 3, 2015 | Customer Relationship Management
CRM stands for “Customer Relationship Management.” It’s all about getting to know your customers and using this knowledge to form profitable relationships with them. CRM has been around in various forms as long as there have been vendors and customers. Modern CRM...
by Chris Hunter | Nov 8, 2015 | Image
by Chris Hunter | Oct 29, 2015 | Customer Complaints
by Chris Hunter | Nov 7, 2015 | General - Customer Service
Losing a major client can put a big dent in the cash flow of your small business. It can take a long time to recover that lost revenue stream. You may find a new client, but new clients typically purchase less than clients with whom you have an established...
by Chris Hunter | Mar 26, 2016 | Customer Service Strategies, General - Operations, Selling Skills
Losing a major client can put a big dent in the cash flow of your small business. It can take a long time to recover that lost revenue stream. You may find a new client, but new clients typically purchase less than clients with whom you have an established...
by Chris Hunter | Nov 7, 2015 | Customer Satisfaction
Chris’ combination of academic credentials, career experience and temperament ideally suit his calling as a business development advisor. Clients say he has a mind for business and a heart for service.